by Lumeon There’s nothing quite like “real world” customers’ perspectives to inform a company’s product strategy and development. Which is one reason why Lumeon was delighted to host the inaugural client summit, a virtual gathering that took place in October, as an opportunity to share information about, Lumeon Conductor™, and elicit feedback about hot topics […]
By Cindy Gaines, Chief Clinical Transformation Officer, Lumeon How clinical workflow automation delivers rapid clinical, operational, and patient experience benefits A symphony orchestra can produce some of the most beautiful music ever written, but only when the orchestra is conducted by a maestro who knows how to artfully wield their baton. Absent a skilled conductor, […]
By Jo Freeman, Director of Marketing. Savvy industries have learned that the first way to grow revenue is to keep your current customers satisfied and happy to return. Accordingly, they invest in technology to create a positive customer experience. Otherwise, for every new customer a company entices in the front door, an existing (dissatisfied) customer […]
By Lumeon One would think an industry that represents some 18% of U.S. GDP would be on solid financial footing. But healthcare as a business is far from stable. In fact, many provider organizations are in crisis. How is that possible? There are several contributing factors, including financial pressures (a big basket comprising numerous issues), […]
By Lumeon We’ve all shopped online enough to know the drill: navigate to a site, register for an account, enter your credit card, and you’re good to go; returning time and again to make purchases with merely a few clicks or taps. And as we shop, the site learns more about us, our background, and […]
How Care Orchestration Automates the Best Route By Kathy Ruggiero, VP of Marketing at Lumeon The compass is one of mankind’s most impactful inventions. Beginning a thousand years ago, it allowed mariners to navigate safely far from land, when landmarks were not in sight, or when the sky was overcast or foggy, preventing a view […]
By Cindy Gaines, Chief Clinical Transformation Officer Improve the Quality of Care Despite Ongoing Labor Shortages Quality of care depends on many factors, starting with skilled clinicians, laser focused on delivering care to their patients. Sadly, this is a challenge in today’s healthcare environment, in part because the burden of administrative tasks associated with care […]
By Matt Duffy, Chief Product Officer It has been said that, to a hammer, every problem looks like a nail. In healthcare IT, electronic health records (EHR) systems have assumed the role of the hammer. As the most prevalent system of record for a health system, EHRs do some tasks well – managing patient data, […]
By Greg Miller, Chief Growth Officer, Lumeon There is a lot to be said for a machine that does one thing really well. For my money, switching on my Roomba is far preferable to grabbing a broom and dustpanto sweep the floor at my house… and more effective. Then there’s the matter of making my […]
By Cindy Gaines, Chief Clinical Transformation Officer, Lumeon It’s no secret that workforce issues in healthcare – labor shortages, stressed and burned-out staff – are top of mind for health system executives everywhere, raising many questions for leaders to grapple with. As we sit on the huge backlog for elective procedures and screening, how can […]
By Jo Freeman, Director of Marketing and Ryan Atkinson, Digital Marketing Specialist, Lumeon Picture this: You’re back in the summer of 2003. It’s time for that annual road trip to your family’s favorite vacation spot. The beach chairs are in the back of the ’96 Volkswagen. You’re all packed and ready to go. You think, […]
By Cindy Gaines, RN, MSN, Chief Clinical Transformation Officer, Lumeon Job satisfaction and care team productivity are hot topics these days and the nursing shortage is taking its toll. I was at a surgical conference just a few weeks ago, and staff shortage was the number one issue. As the US healthcare system works to […]
The CMS and The Joint Commission updated their health and physical assessment (H&P or focused assessment) requirements for surgery centers and hospitals, removing unnecessary, obsolete, or excessively burdensome activity. Since then, individual states have gone further and relaxed their rules, such as the California Public Health Department. These rules have been relaxed so that healthcare […]
It’s all very well talking about automation and care coordination, but how do you show the business case and make sure the benefits promised result in a positive Return on Investment? Here are six steps to help you write a business case for automating care coordination. State the challenge and opportunity To write a business […]
What does that mean for Lumeon customers? Health systems have committed heavy investments to gathering patient data. But still, today, this data is stuck in the record and is primarily used passively and retrospectively. Instead, it should be working for us every second of the day and across every corner of the institution. Data is […]
Care orchestration is the intelligent automation and precise coordination of care processes to optimize their performance. It guides the care team and patients along a coordinated care journey, ensuring the right tasks are executed at the right time and productivity is maximized. It provides a better experience for the patient and clinicians and produces better […]
Incorporating automation into your care processes can improve care coordination and take care delivery from good to great. But taking healthcare from great to exceptional requires evolution beyond simple automation – care orchestration. Care orchestration integrates data from multiple sources, applies clinical knowledge in real-time, and uses intelligent automation to individualize each patient’s care at […]
Patient intake. While seemingly simple, the process involved in patient intake is complicated, involving multiple steps across multiple teams within healthcare organizations: registration, billing and insurance, medical history, privacy, and consent; that all have to be completed before an appointment can be scheduled. Unfortunately, intake feels like lots of duplication to the patient, with multiple […]
Patient intake is how healthcare organizations ensure they have everything they need from the patient before an appointment. This includes multiple steps across different teams – gathering or verifying important information for registration, billing and insurance, medical history, privacy, and consent, ensuring all are accounted for and up to date. Unfortunately, intake is often complex […]
By Robbie Hughes, CEO, Lumeon One of the things that I regularly get asked is why so many other ‘service’ industries are consumer-friendly, whereas healthcare isn’t. The example given is always scheduling an appointment “Why can’t I schedule a healthcare appointment online like I can for my haircut/massage/movie/name your event?” The short answer is that […]
By Cindy Gaines, Chief Clinical Transformation Officer There’s a lot of interest these days in healthcare’s “digital front door.” For many, the digital front door seems to mean simply the ability to do self-scheduling. If a patient can make an appointment on their own using digital tools, then they’ve entered the digital front door, so they can check that one […]
It’s an exciting time, where healthcare technology is adopted more easily and is profoundly changing the landscape. The pandemic accelerated this process. Many rushed to implement digital solutions resulting in renewed interest and rapid deployment of tools for video visits, digitizing access and intake, and ways to virtually care for and monitor patients. Unintentionally, the […]
It’s a far too familiar story: A patient — let’s say, Sally — comes to a healthcare provider seeking treatment and ends up feeling frazzled and frustrated by the fragmented, uncoordinated care she receives. Sally’s primary care doctor refers her to a specialist but leaves it up to her to contact them. The specialist orders […]
A simple guide to Care Journey Orchestration As featured on Modern Healthcare on 04-30-2021 Amongst the collateral damage caused by Covid-19, the traditional economics guiding the actions of many healthcare providers have been blown apart. So how do you deal with the fallout and address the pressing need for digital transformation at the same time? […]
By Robbie Hughes, Founder & CEO, Lumeon We’ve been watching with interest as every health system has been rolling out substantial operational changes through their EMR over the last quarter, to ready themselves for the biggest vaccination campaign in my lifetime. What we’ve seen from the market is, as expected, a wide diversity of opinion […]
By Michael Boyce, U.S. Integration Architects Team Lead You know what it’s like, your marketing team ask you to explain just how the software platform you’ve been integrating with the EHRs of some pretty large health systems can make a real difference to patient experience. So, here goes… One of the key elements of Lumeon’s […]
By Rick Halton, VP Product and Marketing, Lumeon No-shows are a persistent problem for medical providers. Waiting for patients that never turn up is very costly, in both time and money, not to mention frustrating to hard-working practitioners who want to help people. Finding reliable ways to bring down no-shows is exceptionally strategic for healthcare […]
As many hospitals begin to resume “normal” operations, including restarting non-urgent appointments and elective surgeries, a top concern is reducing the risk of COVID-19 infection within care settings – and reducing patient anxiety that comes with it. In fact, according to recent research from Lumeon, nearly 70 percent of hospital leaders believe patient fear will delay or limit demand for elective surgery, with the impact felt through […]
This article was first published in Beckers Healthcare on 18th August 2020. Hospital leaders across the country are searching for ways to reduce costs without compromising patient care to recoup revenue lost during the COVID-19 pandemic. Elective surgery is a primary revenue driver for hospitals, but demand has fallen substantially as patients fear going to […]
By Dr. Gajan Srikanthan, Director of Clinical Pathways With coronavirus spreading and states ordering shutdowns, many hospitals went into crisis mode, putting a temporary stop to elective surgeries like hip replacements. Others that could be delayed without definite harm, such as treating certain types of cancer, were also postponed on a case-by-case basis. As emergency […]
By Robbie Hughes, Lumeon CEO First published in Fierce Healthcare 06.15.2020. State by state, health systems are threading the needle in balancing their own health economics and public health concerns. With a huge backlog of pent up demand, we might expect (socially distant) queues round the block for every aspect of care that has been postponed in the last three months. […]
By Robbie Hughes, Founder and CEO, Lumeon In the penultimate piece of my series on what healthcare will look like ‘post peak’, we move on to the next level of optimization that will drive change as we live through the COVID-19 pandemic: reimbursement and links to delivery incentives. In the UK today (as I write […]
By Robbie Hughes, Founder and CEO, Lumeon | Article originally published at Healthcare IT Today In this brave new world, of so called post-peak COVID, if we have no clear means of vouching whether a patient is ‘clean’, then the challenge we all have is how to bring them into an environment with other more […]
By Rick Halton, VP Product & Marketing, Lumeon With the unprecedented growth in patients diagnosed with COVID-19, caused by the coronavirus 2 (SARS-CoV-2) [1], health systems are rapidly being overwhelmed. At the end of 2019 80,000 cases had been reported in China. We are now seeing this trend repeat itself in the western hemisphere. In Italy […]
By Robbie Hughes, Founder and CEO, Lumeon The value of large-scale care coordination in times of crisis. While well–coordinated care is without question an admirable goal (and with the latest ONC rulings now has a substantial push from the federal government), executing it at the scale required to respond to the COVID-19 crisis is all but impossible for most health systems. At Lumeon, we […]
By Lori Lawrence and Luis Mora, Business Development Executives, Lumeon This year was the first time that Lumeon participated in the Interdisciplinary Conference on Orthopedic Value Based Care, which took place at Newport Beach at the end of February. It was a fantastic show with some really interesting conversations and such positive energy. The conference […]
By Dr Gajan Srikanthan, Director of Clinical Pathways, Lumeon Doctors around the world undertake an estimated 234 million major surgical procedures every year. And they do preoperative testing before elective surgeries in an effort to predict complications that may prompt preventive measures or even cancellation. Preoperative laboratory testing includes assessing complete blood count, hemostasis, blood […]
By Dr Gajan Srikanthan, Director of Clinical Pathways, Lumeon In medical practice, it is the clinician’s responsibility to assess the risk of any procedure or medication and compare it to the potential benefits. Increasingly, surgical risk assessment tools allow comparison of surgical outcomes to help guide decision-making. These tools are based on data that stratifies […]
Clinical pathways are an essential ingredient for next generation care delivery, however they are often misunderstood, confused, and conflated with other related topics. Traditionally, they were paper-based guidelines, during the last couple of decades they have become online publications and more recently transformed into digital flow diagrams. Now, as technology has progressed, clinical pathways are […]
By Dr Gajan Srikanthan, Director of Clinical Pathways, Lumeon Effective post-surgical pain management is an essential part of a patient’s recovery. But the word “management” is crucial — the goal should be to control pain, not necessarily erase it entirely. However, the rise of a “pain-free” ethos in medicine has led to an expectation that […]
By Robbie Hughes, Founder and CEO, Lumeon I’m thrilled to announce the launch of Lumeon’s care pathway blueprints. Our first-to-market offering of ready-made workflow templates, combining best-practice clinical guidelines and operational care models to accelerate providers’ ability to optimize care delivery. Care pathway blueprints are fundamentally the recipes for how to optimally deliver care. Delivered […]
By Robbie Hughes, Founder and CEO, Lumeon The U.S. Senate has voted not to lift the ban on using federal funds for a national patient identifier program in their draft fiscal 2020 HHS spending plan, in contrast to the House of Representatives vote in favor of the amendment earlier in the year. Debate will continue as the Senate begins the […]
By Lori Lawrence and David May, Business Development Executives, Lumeon Lumeon participated for the first time in the National Association of ACOs (NAACOs) fall 2019 conference, which took place September 25-27 in Washington, DC. We’re delighted we did. It’s been one of the event highlights of the year for the team, who had the opportunity to meet […]
By Rick Halton, VP Product & Marketing, Lumeon At the Health Connect Partners Reverse Expo in Kansas City, Missouri, earlier this week, the 15+ perioperative surgery leaders I spoke to had one resounding message: There are enormous benefits to fast-tracking otherwise healthy patients into surgery. This strategy services healthy patients with less hassle, while reducing […]
By Robbie Hughes, Founder and CEO, Lumeon When I heard that President Trump would be making a speech about a healthcare overhaul this month, I hoped he’d be recommending real regulations to actualize the commitments on price transparency he made over the summer. What we need is to ensure consistent implementation of the ideas in his executive orders. […]
As healthcare moves toward a consumer model, there’s much talk in the field today about how to increase patient engagement, as well as much misunderstanding about what that really means. Most health systems are not set up to embrace true patient engagement, but in many cases those leading institutions don’t realize they are insufficiently prepared. Many people in healthcare conflate patient engagement with patient experience. They think of patient experience as […]
By Dr Gajan Srikanthan, Director of Clinical Pathways, Lumeon Preparing for surgery is a complex process, which can become chaotic without careful management. It’s essential to prioritize both patient and caregiver pre-surgical readiness to make sure that everything goes according to plan, and that patients arrive well prepared for their procedure. For patients, this means […]
By Rick Halton, VP of Product & Marketing, Lumeon Many people in healthcare think about “patient experience” as what a patient experiences within the four walls of a healthcare institution. It’s like the patient doesn’t exist before and after they come in for care — the organization simply isn’t set up to manage an ongoing […]
By Mark Clermont, CFO, Lumeon The healthcare sector is full of opportunity these days, particularly in the U.S. One of the biggest of those opportunities is finding ways to remove barriers that prevent physicians from diagnosing and treating patients effectively. In that context, I am thrilled to take on the position of CFO of Lumeon. Previously, as […]
By Rick Halton, VP of Product & Marketing, Lumeon • Article originally published at Health IT Outcomes The way that medical care is delivered is undergoing a sea change. It starts with an increasing emphasis on value-based care, defined by tying payment to patient health outcomes. Better outcomes are known to be influenced by the level of patient engagement—good […]
By Carl Schramm, Chairman of the Board, Lumeon As an investor in Amadeus, the British venture fund that made the first investment in Lumeon, I have long been intrigued by the company’s results managing variance in resource use and clinical outcomes. Now I am delighted to be joining the company as chairman of the board […]
By Robbie Hughes, Founder and CEO, Lumeon Lumeon is proud to have been selected out of 750 international applicants to participate in the 3rd annual GlobalSTL Health Innovation Summit, held June 5th in Saint Louis, Missouri. The 16 companies that were invited to participate hailed from Israel, the U.K., Canada, Sweden, and Portugal. Whilst most companies focused on […]
By Nefeli Kritikou, Marketing Manager, Lumeon Patient engagement isn’t a new concept. Its importance has been widely researched with a wide range of evidence supporting its impact on lowering costs and improving patient outcomes. However, addressing patients’ unique needs and ensuring open doctor-patient communication isn’t always feasible. In a constantly evolving healthcare landscape with regulatory changes, […]
By Corrina Kane, Senior Director of Marketing and Dr. Gajan Srikanthan, Director Clinical Pathways, Lumeon We spent an enlightening few days at the 7th ERAS World Congress meeting in Liverpool, UK, from May 1-3. Organized by the Enhanced Recovery After Surgery (ERAS®) Society, the ERAS Congress hosted a global audience with strong representation from multidisciplinary […]
Over the past decade, the U.S. healthcare system has worked on creating a streamlined digital record for patients and providers. Digitizing patient data has produced many benefits, including maintaining patient history, providing patients with access to their own data, and using that information to achieve accurate billing. What the healthcare industry lacks, though, is an […]
By Dr. Gajan Srikanthan, Director Clinical Pathways, Lumeon A couple of weeks ago, I was lucky enough to spend a week in Tennessee as part of an ABHI (Association of British HealthTech Industries) mission to promote up and coming U.K. health technology companies. Why Tennessee, you may ask? I wasn’t entirely sure before arriving, but it became abundantly clear […]
By Lori Lawrence & Alex Carter, Business Development Executives, Lumeon Luminaries and healthcare leaders gathered at the Becker’s Hospital Review 10th annual meeting this week in Chicago to discuss the latest developments in hospital administration and the business of healthcare. There was much conversation about the use of artificial intelligence (AI) in healthcare without a […]
By Alex Carter, Business Development Executive, Lumeon Lumeon enjoyed participating in the American Medical Group Association (AMGA) 2019 conference on March 27–30. Our first time exhibiting at this conference, there were plenty of opportunities to interact with healthcare executives and doctors. Many visitors told us they were glad to discover us, and had not been aware a company […]
We are thrilled to introduce our new Director of Clinical Pathways, Dr. Gajan Srikanthan, an internal medicine physician who recently joined us after spending the last decade as a healthcare technologist developing knowledge-based decision support solutions. Dr. Srikanthan will bring his expertise to bear on developing Lumeon’s clinical pathway offerings. His goal is to create […]
By Lori Lawrence, Business Development Executive, Lumeon The Texas Hospital Association, one of the largest hospital associations in the country, hosts its THA Annual Conference and Expo to provide a window on Texas healthcare as well as on innovation in the broader healthcare landscape. Texas is an interesting case. Due to the state’s sheer size, […]
By Alex Carter, Business Development Executive, Lumeon The HIMSS19 conference was full of exciting innovation and abuzz with talk of the latest developments in healthcare information and management. The Lumeon team was out in force and spent the 3 days back-to-back sharing our vision of care pathway management with dynamic company executives, analysts and press. What I found […]
By Jeff Ball, VP of Customer Success, Lumeon We are thrilled to announce our first NHS partnership, Chelsea and Westminster Hospital NHS Foundation Trust. We have worked with Chelsea and Westminster’s postnatal team to create a digital end-to-end care pathway for new mothers and their babies, funded by the hospital charity CW+. Our user-friendly technology is transforming how this […]
By Rick Halton, VP Product & Marketing, Lumeon The shape of a new paradigm was evident at the California Society of Anesthesiologists (CSA) 2019 Winter Anesthesia Conference, where Lumeon participated as an exhibitor from January 28 through Feb 1 in Maui, Hawaii. Anesthesiology is a practice at a crossroads. Outcome-based reimbursement models are spreading. Patient […]
Lumeon was delighted to attend the NHS Clinical Leaders Network (CLN) National Congress Conference 2019, which was held in Manchester on 23rd January. Lumeon supported the CLN in addressing the challenges of sustaining change in light of some major infrastructure shifts that have occurred over the last five years. These shifts include changes to integration […]
By Robbie Hughes, Founder and CEO, Lumeon How it all started… When we started this company, we started it with a very simple aim. Enable our customers to deliver consistently high-quality care at scale. This sounds like a simple, reasonable objective. It turns out that the way in which we went about achieving it was very […]
Article originally published at Becker’s Hospital Review Proper preparation and recovery are cornerstones in the evolution of surgical care. The U.S. healthcare system must improve its approach to enhanced recovery protocols because of the way reimbursement models are shifting. Pay-for-performance drives shared savings and measurably better results. These benefits will be captured only by surgical […]
By Rick Halton, VP Product & Marketing, Lumeon • Article originally published at MedCityNews.com Engaging with providers today – even for things like making an appointment – can be cumbersome, and as a result, patients are only likely to engage when they absolutely must. With an industry-wide shift to value-based care models, where both healthcare organizations […]
Corrina Kane gives an industry perspective. This week the government announced the first meeting of the newly formed HealthTech Advisory Board. The board is chaired by celebrity doctor/author Ben Goldacre alongside a host of digital health academics, financiers and industry leaders. Reporting directly into the Health Secretary, Matt Hancock, they have the formidable task of advising him […]
By Rick Halton, VP Product & Marketing, Lumeon Earlier this month the Lumeon team attended the Medical Group Management Association’s annual conference in Boston. The event brought together over 3,000 attendees to discuss and gain insight into evolving healthcare issues, a plethora of regulatory and compliance mandates, and best practices across different care models. Amidst a […]
Interview with Robbie Hughes, Founder & CEO, Lumeon – published at Population Health News Population Health News: In what areas do analytics play the most significant role in health care? Robbie Hughes: Health analytics really comes into its own with its production of actionable insight. For example, it is interesting to note the increase of heart […]
By Rick Halton, VP Product & Marketing, Lumeon The healthcare sector is faced with a phenomenon that it can no longer ignore if it’s to survive and thrive: the consumerization of the industry. The experiences that consumers have come to expect and demand, like the ease of shopping on Amazon or simplicity of booking a […]
By Dan Horne, Six Sigma Business Analyst & Nefeli Kritikou, Marketing Manager, Lumeon Engaging with patients and their families is a necessity for clinicians, given its benefits on clinical outcomes and healthcare sustainability. Patient engagement not only raises patients’ satisfaction and psychological well-being but also reduces medical errors and improves overall medical safety. While doctor-patient communication […]
By Rick Halton, VP Product & Marketing, Lumeon As we tour the healthcare providers across the US, we’re clearly seeing a massive shift in mindset from the traditional in-person experience toward a modern, web-based digital experience. Gone are the days when simple, hand-cranked appointment reminders were sufficient. With more than 70 percent of patients now […]
By Rick Halton, VP Product & Marketing, Lumeon • Article originally published at MedCityNews.com New, emerging technologies are turning patients into savvy healthcare consumers with higher expectations around the services they receive. From wearables to telemedicine, virtual and augmented reality, 3D imaging, and artificial intelligence, patients are increasingly drawn to cutting-edge experiences, similar to what […]
By Dan Horne, Business Analysis and Transformation Director, Lumeon Trust and open communication are integral pieces of the doctor-patient relationship, paramount to a successful surgical outcome and a positive patient experience. However, meeting patient information needs and engaging them from diagnosis to recovery has been an ongoing challenge. This challenge has been emphasized during the […]
By Rick Halton, VP Product & Marketing, Lumeon The Business Case for Connecting the Patient Journey Over half a century has passed since former U.S. President Dwight Eisenhower signed the Federal Aid Highway Act, authorizing the construction of a vast network of more than 40,000 interstate highways across the nation. The Interstate Highway System as […]
By Robbie Hughes, Founder and CEO, Lumeon For all of the criticism that the airline industry receives, there is one thing it has mastered: creating a seamless, digitally integrated experience for the customer journey, with automated coordination across all stakeholders and touchpoints. This helps grow the airline’s revenue (‘welcome back Mr. Hughes’), whilst improving […]
Words by Imogen Barber Earlier this week, the Lumeon team headed out to attend the 9th Employer Healthcare and Benefits Congress in LA. The event brought together over 2,000 leading payers, TPAs, brokers, consultants, healthcare providers, benefits companies, and of course, employers to discuss the latest developments in the employer benefits industry. They were joined by 200 exhibitors, offering everything from smart water bottles to precision genomics – all under the […]
by Mike Wilkinson It’s been a few months now since I’ve been in healthcare so I thought I’d provide some perspectives on how the healthcare and communications industries interact and their potential long-term inter-dependencies. It’s a complicated and rapidly evolving picture but one that is increasingly converging. Different Swim lanes: I think the first thing […]
Rethinking Healthcare Delivery for Private Sector By Mike Wilkinson We have a problem in the UK. We are conditioned to the concept of being rationed when it comes to healthcare. Demand is overwhelming and the system puts in place various methods of inertia to manage the availability of supply, which has conditioned the consumer that […]
By Mike Wilkinson, VP Marketing and Product Management Today we announced the launch of version 2 of the Lumeon Care Pathway Management Platform. A central theme of this release is the ability to automate the management of millions of pathways enabling care on a scale not seen before in the industry. The next phase of […]
By Justin Thomas As the NHS struggles with overwhelming pressure on resources, there has never been greater opportunity for private providers to provide contracted services. That said, Trusts and CCGs are becoming more demanding of private providers, who must demonstrate that they can manage fluctuations in patient volumes, provide the most efficient service at the […]
By Mike Wilkinson, VP of Marketing and Product Last year the NHS launched its e-referral service (eRS), the system that allows private healthcare providers to advertise their appointment slots and receive referrals electronically from the NHS. The simple web based application processes an estimated 40,000 electronic referrals every day (about 50%), and the NHS is […]
