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Lumeon blog

Care_Orchestration

How to Leverage New Legislation to Streamline the Surgical Journey for Low-risk Patients

June 29, 2022

The CMS and The Joint Commission updated their health and physical assessment (H&P or focused assessment) requirements for surgery centers and hospitals, removing unnecessary, obsolete, or excessively burdensome activity. Since then, individual states have gone further and relaxed their rules, such as the California Public Health Department. These rules have been relaxed so that healthcare […]

Addressing the Capacity Crunch in Perioperative Care

December 10, 2021
Instead of asking our teams to do the same or more with less, it is time to think about doing things differently. It is time to think about how we can make this easier for the team while providing equal or better care. There is much we can do now to improve the situation by streamlining care with the use of automation technology. Well-placed, comprehensive, digital tools can free up capacity, reduce staff burnout, and improve productivity.  

Patient Engagement Causes Fragmentation – Instead, Think Experience

October 4, 2021
It’s common practice in healthcare to conflate patient engagement with patient experience; to think of patient experience as something that only happens inside the institution, applicable once the patient arrives and ceasing when the patient leaves. However, patient experience is also an emotional experience – it is the cumulative perception resulting from dozens of interactions, instructions, conversations, and motivations a patient receives throughout an episode of care, visit, or procedure.  

The buck stops here: why providers must take the initiative with patient scheduling

May 10, 2021

By Rick Halton, VP of Product & Marketing “The buck stops here” with scheduling. It is the lifeblood of the healthcare business, but all too often we “pass the buck”, and the initiative, to the patient, with little thought for the impact.   To give an example, Ms. Smith might need to see her doctor, so she calls the clinic patient access center, or uses their online scheduling tool to book her visit.  But, what if Ms. Smith needs to then cancel or change the appointment date?  […]

appointment-reminder-blog

Six Ways Patient Appointment Reminders can help Reduce No-Shows

November 4, 2020

By Mabon John, Head of Solution Architects, Lumeon Based on experience from cases where Lumeon has helped optimize Patient Appointment Reminders, we’ll show you how automating appointment reminders, enhancing text appointment reminders, automating patient instructions, and automating self-scheduling can reduce no-shows. Healthcare has truly evolved into a digital care delivery process, with patient expectations of […]

Virtually checking in

Keck Medicine of USC Makes Visits Safer with Lumeon’s Virtual Check-In Solution 

September 1, 2020

As many hospitals begin to resume “normal” operations, including restarting non-urgent appointments and elective surgeries, a top concern is reducing the risk of COVID-19 infection within care settings – and reducing patient anxiety that comes with it. In fact, according to recent research from Lumeon, nearly 70 percent of hospital leaders believe patient fear will delay or limit demand for elective surgery, with the impact felt through […]

Off the Beaten Pathway: Lumeon Research Shows Need to Standardize Care Using Technology

March 4, 2020

By Rick Halton, VP Product & Marketing, Lumeon The “old school” approach to healthcare delivery – relying on committees, staff augmentation, prior EHR documentation systems – is not working.   There is no question that a true healthcare delivery transformation needs to take place. Healthcare providers currently rely on outdated approaches – from committees and written initiatives to staff augmentation and old EHR documentation systems – […]

Off the Beaten Pathway: Lumeon Launches Industry-first Care Pathway Blueprints

November 14, 2019

By Robbie Hughes, Founder and CEO, Lumeon I’m thrilled to announce the launch of Lumeon’s care pathway blueprints. Our first-to-market offering of ready-made workflow templates, combining best-practice clinical guidelines and operational care models to accelerate providers’ ability to optimize care delivery. Care pathway blueprints are fundamentally the recipes for how to optimally deliver care. Delivered […]

5 Key Steps to Exceptional Patient Engagement

September 18, 2019

As healthcare moves toward a consumer model, there’s much talk in the field today about how to increase patient engagement, as well as much misunderstanding about what that really means. Most health systems are not set up to embrace true patient engagement, but in many cases those leading institutions don’t realize they are insufficiently prepared. Many people in healthcare conflate patient engagement with patient experience. They think of patient experience as […]

How To Optimize Perioperative Patient Engagement; ERAS® and beyond

September 13, 2018

By Dan Horne, Six Sigma Business Analyst & Nefeli Kritikou, Marketing Manager, Lumeon Engaging with patients and their families is a necessity for clinicians, given its benefits on clinical outcomes and healthcare sustainability. Patient engagement not only raises patients’ satisfaction and psychological well-being but also reduces medical errors and improves overall medical safety. While doctor-patient communication […]

How hospitals are integrating Augmented Reality and other tech to improve patient experience

August 9, 2018

By Rick Halton, VP Product & Marketing, Lumeon • Article originally published at MedCityNews.com New, emerging technologies are turning patients into savvy healthcare consumers with higher expectations around the services they receive. From wearables to telemedicine, virtual and augmented reality, 3D imaging, and artificial intelligence, patients are increasingly drawn to cutting-edge experiences, similar to what […]

Top 7 Employer Health & Wellness Trends for 2018

October 6, 2017

Words by Imogen Barber Earlier this week, the Lumeon team headed out to attend the 9th Employer Healthcare and Benefits Congress in LA.  The event brought together over 2,000 leading payers, TPAs, brokers, consultants, healthcare providers, benefits companies, and of course, employers to discuss the latest developments in the employer benefits industry. They were joined by 200 exhibitors, offering everything from smart water bottles to precision genomics – all under the […]

Guest blog: Pre-sales NHS discussions: The importance of good preparation

March 29, 2017
Recently I joined representatives from Lumeon on a visit to Chelsea and Westminster Hospital NHS Foundation Trust’s maternity services. Our mission was to discuss post-natal patient management solutions and to see if Lumeon's Care Pathway Management platform could help digitize and improve efficiency within this particular pathway. From the Lumeon side, we had a Senior Account Executive, Stephan Zentgraf and his team, while Chelsea and Westminster hospital was represented by a Consultant Obstetrician.