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Keep patients at home and monitor their COVID-19 symptoms and risk

In order to alleviate pressure on front-line staff, Lumeon is offering a solution to help digitally screen and enroll symptomatic patients onto an SMS home monitoring program, automatically escalating those with worsening respiratory symptoms to your centralized clinical team.

Designed for rapid response, this solution requires absolutely no integration and can be deployed quickly. Our flexible pathway engine, also means hospital systems can customize questions, logic and escalation parameters, to react appropriately during this fast-moving pandemic.

This solution has been deployed at New York Health + Hospitals, one of Lumeon’s largest US clients. Read more >> 



Patient enrollment and online screening

Patients who have been discharged, were not unwell enough to be admitted to the ED, or who are experiencing symptoms at home, are instructed to text “COVID” to a designated mobile number. This triggers a patient screening form to be sent to the patient via a link in an SMS. Alternatively, for those patients who do not have a smartphone, the form can be accessed and completed via a customer-hosted webpage.

Onboarding and risk stratification

Based on the patient’s responses, the platform determines whether enrolment onto the remote monitoring program is necessary, or whether the patient should self-monitor. The patient’s baseline risk level is also calculated, and any change in symptoms is compared with this initial status.

Daily SMS monitoring

Patients on the program are automatically sent a survey twice daily, or at the desired frequency, prompting them to report whether they face difficulty breathing. Alternatively, patients can be equipped with pulse oximeters and asked to text back results. If responses indicate the patient could be deteriorating, they are added to an urgent call list. Monitoring stops only after the patient has been low risk for a number of consecutive days.

Centralized dashboard for providers

Providers tasked with reviewing unwell community patients can access worklists organized by risk severity. Clinicians can review symptom progression trends, presenting symptoms, co-morbidities, and previously captured clinical notes before contacting the patient. They can also re-classify a patient’s risk status and record call outcomes. Functionality to trigger a video call directly from the patient screen is currently being developed.




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Remote home monitoring survey sent via SMS
Example bi-directional home monitoring SMS.