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Cindy Gaines is Chief Clinical Transformation Officer at Lumeon, a clinical workflow automation company. While standard practices are often in place in a healthcare setting, leadership is often surprised at the variations in execution and the opportunities for automation. The goal is to use technology to extend the providers’ practice and serve the patients in a familiar, convenient fashion.

Cindy elaborates, “As much as we think we have standardized workflows today, I will talk to leaders who are like, “Oh, this is how we do it.” And when you talk to the front lines, “How do you do this work? ” you find a lot more variation out there than expected by the leadership team. So, that’s sometimes where the consulting part of this company comes in. Some people think we’re much more standardized than we are, and that’s the opportunity to take those standardized workflows and make them easier for the teams to follow. It’s this gap between clinical intent and clinical execution.”

“So when you think foundationally about a medical record, it meets the organization’s needs but can’t take care of everything by itself. That’s why I believe other solutions and organizations are looking for solutions that can work in collaboration with their EMRs. That’s, again, when I think about clinical workflow automation. It’s about how it works as an agility layer with your EMR. Not to compete with it but to extend an EMR’s capabilities. That’s the opportunity people are looking for with those solutions that can extend the capability instead of competing with the capability.”

“If one benefit came out of COVID, it helped people embrace this in the environment. Before COVID, I used to hear providers, when you talked about virtual care and patients actually doing things themselves, it’d be, “Oh, my patients, they’re too elderly to do that. They couldn’t manage this technology.” COVID forced us, in many ways, to advance technology for our customers and consumers. And suddenly, you had 70 and 80-year-olds doing virtual visits, and they didn’t want them to go away after COVID.”