Recognized care process leader expands Lumeon’s commitment to drive rapid value realization of its leading Care Journey Orchestration solutions for health organizations

BOSTON – April 27, 2021 – Lumeon, the care journey orchestration leader, today announced the appointment of Cindy Gaines, MSN, RN, as clinical transformation executive, effective April 19, 2021. This newly created position will expand Lumeon’s commitment to driving impact and success for customers, helping them realize the benefits of efficient care operating models enabled by Lumeon’s care orchestration platform. Cindy will lead Lumeon’s clinical and operational experts team to support digital care transformation efforts across Lumeon’s customer base, driving clinical, financial, and human outcomes.

Recognized by Health Data Management as one of the U.S.’s 50 Most Powerful Women in Health IT, Ms. Gaines brings over 30 years of healthcare experience focused on quality, engagement, and clinical operations across the care continuum. She most recently served as chief nursing officer and clinical transformation leader at Philips NV, supporting customer adoption of advanced population health management solutions and strategies. Before Philips, she served as the chief operating officer and president of administration for Borgess Health in Kalamazoo, Michigan.

“Cindy’s expertise and experience will be key factors in leading the charge as we continue to grow and support our clients’ digital transformation efforts,” said Robbie Hughes, CEO, Lumeon. “Her extensive knowledge of the challenges that health systems face across the full continuum of care, combined with her lifetime mission to accelerate care delivery improvement through technology, positions her to be a powerful asset to help our clients.”

Ms. Gaines will focus on helping Lumeon’s clients achieve the benefits of virtual care beyond telehealth, streamlining and automating personalized digital experiences to reduce revenue leakage, boost patient volumes, and decrease the burden on care teams. Her expertise spans across the healthcare landscape and value-based (pay-for-performance) reimbursement models. She is recognized in the industry for championing physician quality alignment, attaining PCMH designation and CPC+ approval for primary care sites, and managing integration activities for high growth healthcare organizations.

“Lumeon believes that every patient’s care should be proactively managed, personalized to their individual needs, and automated efficiently and effectively so care teams can operate at the top of their license,” Gaines said. “This mission speaks to me as a patient, a nurse, and a healthcare leader. The pandemic has accelerated the adoption of digital health technology, including virtual care, and we now are at the dawn of a new era of proactively orchestrated care delivery. I am thrilled to be joining Lumeon at this exciting time to advise, support, and partner with our health organization customers to realize these benefits and impact the lives of their patients.”  



About Lumeon

Lumeon’s care journey orchestration platform helps health systems scale efficient, effective care delivery both within and beyond their hospitals’ four walls.

Lumeon’s industry-leading solutions address the needs of patient access, surgery, and population health, amongst many others. They transform the EHR into an agile care delivery platform that navigates the patient along a personalized, adaptive care plan, coordinating the care team to deliver the right care, at the right time, every time. At every step along the journey, they harmonize care, communication, tasks, and decisions to increase compliance and productivity, free up capacity, and deliver superior outcomes at a reduced cost.

More than 70 health systems across 12 countries have deployed Lumeon’s multi-award-winning platform.