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Remote symptom monitoring for COVID-19

As hospital wards fill with critically ill COVID-19 patients, emergency departments are increasingly having to discharge individuals who would normally be admitted. Our current trajectory unfortunately means it will soon no longer be possible to triage and assess all patients in-person.

In order to alleviate the pressure on EDs, Lumeon is offering a solution to help digitally screen and enroll symptomatic patients onto an SMS home monitoring program, automatically escalating those with worsening respiratory symptoms to your centralized clinical team.

Designed for rapid response, this solution requires absolutely no integration and can be deployed quickly. Our flexible pathway engine, also means hospital systems can customize questions, logic and escalation parameters, to react appropriately during this fast-moving pandemic.

This solution has been developed in partnership with one of Lumeon’s largest US clients.



Patient enrollment and online screening

Patients who have been discharged, were not unwell enough to be admitted to the ED, or who are experiencing symptoms at home, are instructed to text “COVID” to a designated mobile number. This triggers a patient screening form to be sent to the patient via a link in an SMS. Alternatively, for those patients who do not have a smartphone, the form can be accessed and completed via a customer-hosted webpage.

Onboarding and risk stratification

Based on the patient’s responses, the platform determines whether enrolment onto the remote monitoring program is necessary, or whether the patient should self-monitor. The patient’s baseline risk level is also calculated, and any change in symptoms, is compared with this initial status.

Daily SMS monitoring

Patients on the program are automatically sent a survey twice daily, or at the desired frequency, prompting them to report whether they face difficulty breathing. If responses indicate the patient could be deteriorating, they are added to an urgent call list. Monitoring stops only after the patient has been low risk for a number of consecutive days.

Centralized dashboard for providers

Providers tasked with reviewing unwell community patients can access worklists organized by risk severity. Clinicians can review symptom progression trends, presenting symptoms, co-morbidities, and previously captured clinical notes before contacting the patient. They can also re-classify a patient’s risk status and record call outcomes. Functionality to trigger a video call directly from the patient screen is currently being developed.





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A mobile phone showing a remote monitoring message for Coronavirus
Example bi-directional home monitoring SMS.